Unused, full-price items can be returned within 30 days for a refund or exchange. Discounted items and used equipment aren't eligible. We'd rather get you into the right equipment the first time, so tell us what didn't work and we'll do better next time.
How do I start an online return?
Call our online-order team at (505) 570-3113 for authorization before shipping anything back, since unauthorized returns can't be processed. Have your order number and the item details ready. If we're offering a free return on your item, we'll provide a shipping label.
How long do online orders take to process and ship?
Orders ship from whichever of our shops has your item, in Santa Fe, Angel Fire, or Salida. We ship by UPS within the United States and its territories, and provide tracking when it's available. Delivery time varies with your destination, the season, and the shipping method you choose.
Read the complete shipping and returns policy
Call online-order support at (505) 570-3113
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